Customer Service Representative (CSR)

 

About Us:

Committed to doing what’s right for the planet and right for business, we’re creating better everyday products that combine cutting-edge bioplastic technology and the latest sustainable design features that not only look good, but maximize shelf space, drive incremental sales, enhance logistics and boost environmental benefits.  We are currently seeking a Full-time Customer Service Representative.

Job Description- Customer Service Representative (CSR)

Reporting to the Business Development Manager, this role provides customer service support to the Sales department, ensuring that good natured customers have a consistently positive brand experience. You’re ability to think critically and anticipate needs will ensure success in this role.

You’ll be responsible for the organizing and handling of sales materials and customer interactions, including in-bound calls, cold calling, quotes and other administration, so that prospective customers receive the information they require to make a purchase and relationships with current customers are professionally maintained.

Key Responsibilities:

  • Act as point of contact for sales inquiries from the company website, campaigns and/or by phone to ensure that customer questions are answered, and orders are processed and fulfilled, as appropriate
  • Prepare quotes, sales agreements and purchase orders for new and existing customers, ensuring documentation is accurate and complete for successful order fulfillment and customer delivery
  • Work with Finance/Operations to set up new customers in company systems, prepare vendor set-ups as required by the customer to ensure invoicing and inventory can be completed effectively
  • Research prospective customers, create lists, review markets, products and competitors as required to provide solid insights to guide successful customer conversion
  • Manage current customer databases and work with Marketing to deploy appropriate retention campaigns
  • Maintain a high level of professionalism, provide in-depth product knowledge, and develop positive rapport and focus on customer satisfaction
  • Evaluate prospective customers, market conditions and competitor data, attend events, organize product samples and/or collateral for our collective business development goals. We’re a small, growing business, so we all pitch in to do some of the dirty work.

Qualifications:

Clever- you know how to problem solve and make things happen- even when you don’t have all the answers. Your drive and go-get-em attitude means you’re the one who gets things done and gets results without a lot of instructions.

Service-oriented– you understand the importance of engagement, integrity and unwavering focus on customers to drive lifetime value and brand reputation. You love interacting with people and can get people excited about new ideas – even when you walk into a room cold.

Leadership potential– you’re a self-starter who comes with your own batteries to work independently, identify opportunities for improvement and recommend solutions. You’re motivated to grow businesses and take on roles with more responsibility as they grow. Of course, being a leader means you work well with people and can find clever ways to make things happen.

Flexible– things rarely go according to plan. You understand that the ambiguous nature of business means you’ll often be changing priorities and doing things outside your comfort zone.

Capable– you’ve got a Bachelor degree or equivalent post-secondary education and experience in customer service, sales, consumer goods or some interesting combination of all of the above. Experience in the grocery/food or plastics industry could be an asset, but certainly not essential.

 

Compensation and Work Hours:

Monthly salary dependent on experience.  Some evening/weekend work and travel may be required to accommodate events or sales meetings.

To Apply:

If this sounds like the job for you, please email your resume and cover letter to info@pivothrservices.ca by September 27th, 2019.