Sales Operational and Fulfillment Coordinator

 

Sales Operational and Fulfillment Coordinator – Are you ready to Advance your Retail Career to the Next Level While Helping the Environment?

Committed to doing what’s right for the planet and right for business, we’re creating better everyday products that combine cutting-edge bioplastic technology and the latest sustainable design features that not only look good, but maximize shelf space, drive incremental sales, enhance logistics and boost environmental benefits. We are currently seeking a Sales Operational and Fulfillment Coordinator.

In this dual role, you’ll report to the Business Development Manager & VP of Finance, while also working directly with the CEO. You’ll perform the following 3 core responsibilities along with other functions that may be required to ensure our key performance indicators are achieved:

  1. Work with the Business Development Manager to build and manage product order fulfillment to customers
  2. Work with the Business Development Team & Finance Team to roll up sales and inventory forecasts, and complete customer transactions from processing to delivery
  3. Work with the Business Development Manager & Finance Team to provide sales and operational support for the Subscribe and Save program.

Your drive to be in the thick of things and get stuff done will ensure success in this role. As Sales Operational and Fulfillment Coordinator, you will be responsible for organizing and handling inventory; forecasting sales and inventory by product; product delivery to customers; customer order processing; and, customer interactions including cold calling, quotes, and other administration so that all customers receive their products on time. You will communicate directly with purchasing customers and maintain professional customer relationships.

 

Key Responsibilities:

1. Work with the Business Development Manager to build and manage product order fulfillment to customers:

  • Prepare quotes, sales agreements, and purchase orders for new and existing customers; ensure documentation is accurate and complete for successful order fulfillment and customer delivery
  • Work with Finance/Operations to set up new customers in company systems; prepare vendor set-ups as required by the customer to ensure invoicing and inventory can be completed effectively
2. Work with Business Development Team & Finance Team to roll up sales and inventory forecasts, and complete transactions from processing to delivery:

  • Work with Business Development Manager and VP of Finance to coordinate the sales forecast by customer and product.
  • Provide weekly inventory reports by product
  • Ensure the inventory levels by product match the sales forecast required
  • Work with the CEO & VP of Finance to ensure new inventory orders are placed
  • Act as point of contact for inventory, ordering and delivery inquiries from the Business Development Team, Finance Team, CEO, company website, campaigns, and/or by phone to ensure that customer questions are answered and orders are processed and fulfilled
  • Work with the Marketing Team to complete product SKU setup, which includes UPC, new SKUs, product dimensions, weight per product, and weight per case.
3. Work with the Business Development Manager & Finance Team to provide sales and operational support for the Subscribe and Save program:

  • Research and build targeted customers for our Subscribe and Save program
  • Track existing customers that are part of the Subscribe and Save program  
  • Identify existing customers that are not part of the Subscribe and Save program for the Business Development Team and Marketing Team
  • Prepare monthly list of Subscribe and Save orders and complete them
  • Ensure that inventory is in place to fulfill monthly Subscribe and Save and other customer orders
  • Arrange delivery for all Subscribe and Save and other customer orders.
  • Evaluate delivery research, market conditions and delivery company data to organize the most reliable and cost-effective delivery services for the company.
  • Other duties: We’re a small, growing business, so we all pitch in to do some of the dirty work.

 

Qualifications:

Enthusiastic – you love interacting with people and can get people excited about new ideas – even when you walk into a room cold. Your drive and go-get-em attitude mean you’re the one who gets things done and gets results without a lot of instructions.

 

Service-oriented – you understand the importance of engagement, integrity and unwavering focus on customers to drive lifetime value and brand reputation.

 

Leadership potential – you’re a self-starter who comes with your own batteries to work independently, identify opportunities for improvement and recommend solutions. You’re motivated to grow businesses and take on roles with more responsibility as they grow. Of course, being a leader means you work well with people and can find clever ways to make things happen.

 

Flexible – things rarely go according to plan. You understand that the ambiguous nature of business means you’ll often be changing priorities and doing things outside your comfort zone. You’re also open to working extended or unusual hours to attend events and chip in as part of the team.

 

Capable – you’ve got a business degree and experience in sales, B2B business development, consumer goods or some interesting combination of all of the above. Experience in the grocery/food or plastics industry could be an asset, but certainly not essential.

 

Compensation and Work Hours:

Monthly salary dependent on experience, plus potential for commission. Some evening/weekend work and travel may be required to accommodate events or sales meetings.

 

To Apply:

If this job sounds like you, please email your resume and cover letter to info@pivothrservices.ca by December 14, 2018.