Robin Turnill, MHRM, CPHR, SHRM-SCP
Chief HR Consultant 

Cindy Theriault, ACC, CPHR

Managing Consultant, Engagement and Coaching Services

Cindy has been in the business of people and organizational performance for over 20 years through her work as a Human Resources executive and Certified Professional Coach. She successfully led Human Resources divisions for reputable Fortune 100 companies including DuPont, Johnson Controls and The Boeing Company. In 2012, she obtained her Certified Professional Co-Active Coaching (CPCC) designation from the Coaches Training Institute (CTI).

As a coach, Cindy draws on her in-depth knowledge of organizational dynamics and leadership to offer unique insight and guidance for targeted and effective professional development. Recently, her combined competence in human resources management and coaching led Boeing Vancouver to become one of British Columbia’s Top Employers.

Cindy believes that coaching is for everyone: she coaches individuals at all levels, including high-potential contributors, managers, and executive leaders. Using her engaging and candid style, Cindy helps her clients access their own wisdom and strengths to accelerate their professional and personal growth. She is known for wearing her passion for excellence and performance on her sleeve.

Cindy holds an Organizational Psychology Honours degree from Western University and a Master’s degree in Industrial Relations from Queen’s University. She is a designated Associated Certified Coach (ACC) with the International Coach Federation and has completed CTI’s Co-Active Executive Coaching course. Cindy is fluently bilingual in French and English and her HR and coaching experience extends across Canada, the USA, and the UK.

Mia McCannel, MSc. B.A.

Human Resources Consultant

Mia has been using her relentless energy and determination to exceed the needs of clients for over 10 years. She brings forth a unique background in International Business and Tourism, both academically and professionally, working at two of the largest hotels chains in the world; Marriott International and Accor Hotels.

As an HR Generalist, Mia is well-rounded in all areas of human resources. With a genuine integrity that is readily recognized, she has established a reputation as an advocate to both employees and leaders. Mia has taken a specific interest in the area of workplace health & wellness. This interest cultivated in her recent Masters thesis, which explored Workplace Wellness Programs, identifying and producing effective strategies towards successful implementation practices.

Mia holds a Masters Degree in International Business from the University of Hertfordshire, a Graduate Diploma in International Management and a Bachelor of Tourism Management (with distinction) from Capilano University. She is an active member of the CPHR BC & Yukon, and is on the path in obtaining her designation as Chartered Professional in Human Resources (CPHR).

Laura Johnson

Communications Consultant

Laura uses her unique blend of human resources and communications experience, gained over the last 16 years in the private, healthcare, and non-profit sectors, to help our clients achieve their goals. As a true HR generalist, Laura performs all aspects of the human resources function including sourcing and selecting talent, managing performance, conducting HR audits, leading health and safety committees, implementing new HR information systems, and writing policy and onboarding manuals. She is also well-versed in employee engagement and retention strategies.

In addition to her HR work, Laura assists clients to strengthen their employer brand identity with targeted marketing communications. She develops successful recruitment advertising strategies to source quality candidates and writes enticing job postings. Laura has also created social media initiatives designed to engage employees and potential applicants - a critical element in today’s competitive hiring climate. As Pivot HR Services' Communications Consultant, she manages our marketing communications, social media, and writes content for the Pivot blog.

A firm believer in giving back to her community, Laura is proud to serve as a Vice President of Charlford House Society for Women and chairs their Public Relations Committee. She has also volunteered for the Association of Fundraising Professionals.

Laura holds a Bachelor of General Studies (with distinction) from Simon Fraser University. She has also studied Marketing Communications at SFU and the British Columbia Institute of Technology.