A public transit organization contracted Pivot HR Services to deliver corporate training to its manager on effectively leading a unionized workforce. Pivot customized a multi-day management training series that incorporated applicable union legislation. Topics included administering the collective agreement, conducting investigations and discipline procedures, duty to accommodate and managing grievances. Training also focused on promoting positive relationships and respect in the workplace. To ensure high practical application value, Pivot facilitated lively, interactive sessions with simulation exercises to build skills and solidify concepts. The public transit organization managers completed their corporate training prepared to lead productive and respectful workplaces in compliance with governing union legislation.
When a local law firm engaged Pivot HR Services, they were looking for a partner who they could trust with their entire HR function. Not only did the law firm seek to outsource their day-to-day HR activities, such as recruiting and performance management, they also wanted Pivot’s help to overhaul their human resources operations from the top down as they prepared to grow. They had a problem that needed our expertise to solve: a nearly 100% turnover rate in their Administrative department that was costing them thousands of dollars. Pivot formulated an HR strategic plan to streamline efficiencies and build capacity. Action steps included enacting a policy manual that standardizes employment practices; onboarding an HR Information System to efficiently track employee data and the recruiting process; introducing an incentive pay system that increases productivity and morale. Pivot was able to successfully turn around the law firm’s retention problem, save the firm money, and prepare for future growth as the firm continues to expand.
Pivot HR Services is proud to offer a range of corporate training options on a variety of topics. We are aware that not all workplaces can invest in multi-day or even day-long programs, so we provide abbreviated versions of almost any HR topic in our popular Lunch and Learn format. We also find that Lunch and Learns tend to be more casual than other more formal training sessions - after all, it’s “just lunch”. This relaxed atmosphere can create a comfortable learning environment which helps employees digest difficult subject matter, such as we observed at our recent Anti-Bullying and Harassment session at the local law firm. Held in their staff lunch room, we presented the essentials of this critical issue that impacts so many workplaces, from applicable legislation to reporting procedures and proactive measures. Employees were encouraged to ask questions which lead to a meaningful discussion around the kitchen table. Their understanding was increased and their minds were nourished, along with their appetites.
“Cindy is a remarkable professional coach, who goes well beyond expectations in supporting her clients’ development. She knows how to ask the right questions and uncover the real and deep issues that contribute to the limitations we put on ourselves. This type of personal exploration is tough work to do alone and remain committed to necessary change. Cindy’s approach and support made this process one of the most impactful experiences of my life, professionally and personally.”
~ Monique Cotton, Firm Administrator, JFK Law Corporation
“As a medium size business with over 100 employees working in very different areas of our operation, Pivot was able to quickly understand our HR needs and offer practical solutions. Robin and the Pivot team worked closely with our Leadership group to implement effective turnkey solutions on time and on budget. We will continue to use Pivot for our ongoing HR needs and would highly recommend their services.”
~ Adam Zubek, General Manager, Point Grey Golf & Country Club
Pivot HR Services provides personalized solutions for our organization’s human resources needs. By engaging their services, we have been able to successfully outsource our HR function, as the Pivot team has demonstrated their ability to understand the HR priorities of our workplace culture and industry.
~ Areef Abraham, Chief Executive Officer Community Power
“Robin developed our employee policy manual with the goal of engaging and retaining our current staff as well as attracting new ones in this highly competitive marketplace. Her in depth knowledge of current legislation and HR policies proved to be of significant benefit. I would highly recommend Robin and the team at Pivot HR Services.”
~ Christopher Soles, President, Nextgen Technologies Ltd.
“Robin has been and continues to be an outstanding resource for our organization to navigate HR issues as we grow. She always approaches problems with professionalism and a keen eye for our best interest. I’d certainly recommend Robin to anyone looking to elevate their HR processes.”
~ Karim Abraham, CEO, Kambo Energy Solutions
“Our firm turned to Robin for advice and guidance at a time when we faced a period of serious difficulty in managing our human resources. She assisted us through the process of putting our relationship with our staff on a stronger, more stable footing and helped us implement a complete overhaul of our human resources policies. We could not be more pleased with the work she has done and continues to do with us.”
~ Robert Janes, QC, Managing Principal JFK Law Corporation