Law Firm Case Study: Overhauling the HR Department and Strategizing for Growth

external hr services canada

Pivot HR works with diverse clients like crown corporations, private businesses, and non-profit organizations. We work across industries, from the financial sector and law firms to small businesses and golf clubs.

Regardless of industrial differences, all businesses require one thing: human resources. We specialize in people management, regardless of the industry or business size. If you have employees, you need HR. However, not all businesses are large enough to afford or require a full-time, in-house human resources department.

Pivot HR’s diverse clientele shows the universal need for a human resources department, regardless of industry or organization. We can take on your business’s entire HR function, from day-to-day operations like payroll and recruitment to more involved tasks like conflict management and policy development.

Case Study: Local Law Firm

As a local law firm prepared for the next growth stage in their business, they searched for a reputable HR agency that could be trusted with their entire HR function. In order for the business to sustain its growth, the bad habits, practices and policies of the old HR department needed to be redesigned. Out with the old, in with the new!

When the law firm engaged Pivot HR’s services, we were brought in to manage the day-to-day operations and completely overhaul the entire human resources department from the top down.

There was one major issue the firm needed Pivot HR’s expertise to correct: the Administrative department had a turnover rate of nearly 100%, which cost the company thousands of dollars. All the fires had to be put out before the law firm could begin to grow.

How We Helped

Pivot’s highly experienced team of HR consultants developed a strategic plan designed to streamline efficiencies, build capacity and increase retention across the HR and Administrative departments.

The three-point action plan was this:

  1. Enact a policy manual to standardize employment practices
  2. Onboard an HR Information System that efficiently tracks employee data and assists in the recruiting process
  3. Introduce an incentive pay system to increase productivity and morale

After careful implementation, Pivot HR successfully reversed the firm’s retention issues, saving the company significant amounts of time and money. Thanks to Pivot’s successful mitigation efforts, the law firm was able to meet its growth goals and continue to flourish today.

Bottom Line

Outsourcing an entire human resources department to a third-party consulting agency like Pivot HR potentially saved that law firm tens of thousands of dollars in staffing costs alone.

With HR professionals located in Vancouver and Toronto, Pivot HR is the obvious choice for businesses looking to optimize their HR department and thus enhance their entire company. A healthy HR department that protects both employees and employers is the secret backbone of the entire business.

If you are looking to streamline operations, save money, and increase employee retention, contact Pivot HR Services today.

What Our Clients say about us

“Robin and Mia were both exceptionally professional and responsive and understood our needs. Their work was of great quality. We are a small non-profit organization and we found them very easy and wonderful to work with. Great value and highly recommend.”

~ Joy Masuhara , Co-Chair Women Transforming Cities International Society

“Cindy is a remarkable professional coach, who goes well beyond expectations in supporting her clients’ development. She knows how to ask the right questions and uncover the real and deep issues that contribute to the limitations we put on ourselves. This type of personal exploration is tough work to do alone and remain committed to necessary change. Cindy’s approach and support made this process one of the most impactful experiences of my life, professionally and personally.”

~ Monique Cotton, Firm Administrator, JFK Law Corporation

“As a medium size business with over 100 employees working in very different areas of our operation, Pivot was able to quickly understand our HR needs and offer practical solutions. Robin and the Pivot team worked closely with our Leadership group to implement effective turnkey solutions on time and on budget. We will continue to use Pivot for our ongoing HR needs and would highly recommend their services.”

~ Adam Zubek, General Manager, Point Grey Golf & Country Club

Pivot HR Services provides personalized solutions for our organization’s human resources needs. By engaging their services, we have been able to successfully outsource our HR function, as the Pivot team has demonstrated their ability to understand the HR priorities of our workplace culture and industry.

~ Areef Abraham, Chief Executive Officer Community Power

“Robin developed our employee policy manual with the goal of engaging and retaining our current staff as well as attracting new ones in this highly competitive marketplace. Her in depth knowledge of current legislation and HR policies proved to be of significant benefit. I would highly recommend Robin and the team at Pivot HR Services.”

~ Christopher Soles, President, Nextgen Technologies Ltd.

“Robin has been and continues to be an outstanding resource for our organization to navigate HR issues as we grow. She always approaches problems with professionalism and a keen eye for our best interest. I’d certainly recommend Robin to anyone looking to elevate their HR processes.”

~ Karim Abraham, CEO, Kambo Energy Solutions

“Our firm turned to Robin for advice and guidance at a time when we faced a period of serious difficulty in managing our human resources. She assisted us through the process of putting our relationship with our staff on a stronger, more stable footing and helped us implement a complete overhaul of our human resources policies. We could not be more pleased with the work she has done and continues to do with us.”

~ Robert Janes, QC, Managing Principal JFK Law Corporation

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